FAQ
Do I need to set up an account to shop on the website?
No. But, we recommend doing so to keep track of your orders and subscriptions of certain products.
I have changed my address, email address and/or credit card. How do I change my account information.
To make changes to your account, follow these steps:
- Log into your account.
- Upon logging in, you will see a message saying “Hello” with hyperlinks for recent orders, shipping, and billing addresses, and editing your password and account details. Click on the link you need to make your changes/updates.
OR
- Log in and click on the “Account” tab at the upper right-hand corner of your screen.
- From there, you can select orders, subscriptions, downloads, addresses, payment methods, and account details.
To make changes to your password, follow these steps:
- Log into your account.
- Upon logging in, you will see a message saying “Hello” with hyperlinks for recent orders, shipping and billing addresses, and editing your password and account details. Click on editing your password to make your changes/updates.
OR
- Log in and click on the “Account” tab in the upper right-hand corner of your screen.
- From there, you can select account details and change your password.
How do I sign out of my account?
Sign out by clicking on “Account” in the upper right-hand corner of your screen. Scroll down the drop-down to “log out”.
I’m locked out! How do I get back in?
Email support@nutraaxislabs.com for assistance.
How do I sign out of my account?
Sign out by clicking on “Account” in the upper right-hand corner of your screen. Scroll down the drop-down to “log out”.
I’m locked out! How do I get back in?
Email support@nutraaxislabs.com for assistance.
What is NutraAxis?
NutraAxis is a practitioner-focused nutraceutical line designed to support targeted, clinically relevant health outcomes through evidence-informed formulations and high-quality ingredients.
What does “practitioner-grade” mean?
Our products are developed for use in clinical settings, using clinically supported ingredient forms, meaningful dosing, and manufacturing standards designed to meet the needs of healthcare professionals. All our products are manufactured at cGMP-compliant facilities in accordance with FDA regulations for dietary supplements. We utilize the largest network of harmonized bio/pharmaceutical GMP product testing laboratories worldwide to perform comprehensive 3rd party testing on all our products.
How is NutraAxis different from other supplement brands?
NutraAxis focuses on:
- clinically driven formulations using efficacious dosing
- practitioner education and support
- high-quality ingredient sourcing
- comprehensive 3rd party testing
Dietary supplements are not approved by the FDA. However, they are manufactured in facilities that follow FDA regulations for dietary supplements.
Do you provide education on your products?
Yes. We offer clinical education resources, including webinars and product information, to support providers and their patients. Please reach out to us directly if you have any questions on obtaining materials.
Where can I learn more about your formulas?
Additional product information and educational resources are available on our website and through our practitioner network.
Where can I purchase NutraAxis products?
NutraAxis products are available through healthcare practitioners and online at nutraaxislabs.com
Do I need a provider to purchase?
No provider is needed. You can buy NutraAxis® products directly from our store at NutraAxis.com.
Do you sell on Amazon or other marketplaces?
NutraAxis is focused on practitioner-directed distribution to maintain product integrity and proper clinical use.
How do I place an order?
Add items to your cart by clicking the “Add to Cart” button displayed along with the product description.
- When you have added all of the items you wish to purchase to your cart, click the Checkout button on either the shopping cart page or the top right corner of the page you are using.
- Enter your billing, shipping and payment information as directed.
- Confirm your order by clicking the “Submit Order” button at the bottom of the confirmation page.
Can I cancel my order once it has been submitted?
To cancel an order, you will need to contact Wells Specialty Pharmacy via email at support@nutraaxislabs.com and make the request to cancel.
Will you notify me if there are problems with my order?
We will immediately notify you by email of any complications with your order, including backorders and credit card authorization issues.
What forms of payment do you accept?
We accept the following payment methods: Visa, American Express, and Master Card.
What is your privacy policy?
At the time of purchase an email is sent to you. You can also login into your NutraSync account to see order updates. Tracking information is also sent via email once the order is shipped with a link to track your order in transit. For other information on your order, you can contact us.
I’m missing an item from my order. What do I do?
If an item is missing from your order, please check your invoice to ensure that the missing item is on your order list or check your email confirmation for possible multiple tracking numbers (order may have been sent in multiple packages). Finally, contact us to report the missing item with 48hrs of receipt of order.
When will my order ship?
Please allow 1-2 business days for orders to be processed. Orders are not shipped or delivered on weekends and holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipment of your order, we will contact you via email or telephone
Where are your products manufactured?
Our products are manufactured in cGMP-compliant facilities in accordance with FDA regulations for dietary supplements.
Do you use clinically studied ingredients?
Whenever possible, we utilize clinically studied and branded ingredients supported by published research.
Are your products third-party tested?
Yes. In addition to finished product testing performed with our manufacturing facilities, we also utilize the largest network of harmonized bio/pharmaceutical GMP product testing laboratories worldwide to perform comprehensive 3rd party testing on all our products.
Do your products contain common allergens?
Please refer to each product label or information page for specific ingredient information. If you have any further questions, please contact us. Please consult your healthcare provider before using any dietary supplements if you have any allergies.
Usage & Safety
How do I know which products are right for me?
We recommend working with a healthcare provider to determine the most appropriate products for your individual needs, as medications, health factors, and lifestyle should be taken into consideration before taking a new product.
Can I take multiple NutraAxis products together?
Many products can be used together, but we recommend consulting with a healthcare provider for personalized guidance.
How long does it take to see results?
Results may vary depending on the individual and product, but many supplements are intended for consistent use over time. We ask that you give any supplement 90 days to see full effect. Please contact us for any further product specific questions.
Are your products safe to take with medications?
If you are taking medications or have a medical condition, consult your healthcare practitioner before using our using them.
Does NutraSync ship internationally?
No, not at this time, Nutrasync only offers domestic shipments. See shipping policy for more details.
When will my order ship?
Please allow 1-2 business days for orders to be processed. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days for delivery in transit. If there is a significant delay in shipment of your order, we will contact you via email or telephone.
If any items are on backorder, we will ship them as soon as they are back in stock.
Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
Where are you shipping my order from?
We are currently operating distribution from Winter Park, Florida.
Do you refrigerate products during shipping?
Products are kept under a temperature-controlled environment in our warehouse facility but are not kept refrigerated during the course of shipping.
What are your shipping options?
Standard shipping: 3-10 business days after the item ships.
Three-Day select: 3 business days after the item ships.
Two-day shipping: 2 business days after the item ships.
2nd Day Air AM: 2 business days after the item by 10:30 am -12pm (depending on location).
Next-day shipping: 1 business day after the item ships by 3pm or the end of the business day.
Next Day Air Saver: 1 business day after the item ships by 10:30am (depending on location).
Next Day Air Early AM: 1 business day after the item ships by 8:30am (depending on location).
Hawaii (Island) shipping: Regular transit time; however, there might be delays due to the time difference.
Please Note:
Our shipping Courier is UPS. Shipment to P.O. boxes or APO/FPO addresses: We do not ship to PO boxes.
Will you notify me when my order has been shipped?
You will first receive an email confirming your order, and then another email notifying you when your order has been shipped with tracking information.
Can I ship to an address other than my own?
Yes. When you go through the checkout process, you can enter separate billing and shipping addresses.