Refund and Return Policy

NUTRAXIS PRODUCTS COME WITH A 100% SATISFACTION GUARANTEE

We stand behind our products, and we take all the risk out of ordering by offering an unmatched satisfaction guarantee. If, for any reason, you are not completely satisfied with your NutraAxis products, we offer a full refund, less shipping and taxes, if it’s within 60 days of the purchase date with proof of purchase. Send us an email to orders@nutraaxislabs.com. Once we receive a return, please allow up to seven (7) business days for processing after the product has been delivered.

REFUND POLICY DETAILS

To process your refund, contact us at returns@nutraaxislabs.com. Complete the return request form with details of your name, email, mailing address, and proof of purchase.

Customer service will provide you with a return merchandise authorization (RMA) slip to mail the product back to our processing center. To receive your refund, you must postmark your return within 30 days of purchase. Be sure to clearly write the return merchandise authorization (RMA) number on the outside of the box. Our shipping department does NOT accept any packages without an RMA number. You must pay for return shipping.

Your refund, less shipping and taxes, can take up to 30 days to appear on your credit card statement, depending on the bank that issued your credit card. USPS will track the delivery of your order. USPS is responsible for all undelivered or lost-in-transit packages. If you need help recovering or locating your order, call us at orders@nutraaxislabs.com.

We will not accept or issue a refund for any packages marked return to sender or refused. If you return a package, we recommend that you get proof of shipment. Upon receipt of your returned product with a valid RMA number, a refund will be issued to your credit card for the full purchase price, including shipping and processing. Please allow one or two billing cycles for the return to be posted to your account, depending on your financial institution.

Customers are restricted to receiving a single refund per NutraAxis product ordered. Repetitive refunds are not permitted. NutraAxis has the right to refuse a refund to any customer who repeatedly requests refunds or who, in NutraAxis' judgment, requests refunds in bad faith or who orders the product with no intention to use it for its purpose.

DAMAGED GOODS

If your product has been damaged in transit and you would like a replacement, please contact us at support@nutraaxislabs.com.